1. What does the term “servant leader” mean in Scrum?
A leader who manages and directs the team
A leader who serves the team by removing obstacles
A leader who makes decisions for the team
A leader who assigns tasks to team members
✅ Correct Answer: A leader who serves the team by removing obstacles
2. What is the difference between the Scrum Master and the Product Owner?
The Scrum Master manages the product backlog
The Product Owner prioritizes the product backlog, and the Scrum Master facilitates Scrum events
The Scrum Master writes user stories for the team
The Product Owner leads the daily standup meetings
✅ Correct Answer: The Product Owner prioritizes the product backlog, and the Scrum Master facilitates Scrum events
3. Which of the following best describes a Scrum Master’s responsibility regarding conflict resolution?
To resolve conflicts for the team directly
To ensure that the team is empowered to resolve conflicts themselves
To ignore conflicts as long as they don’t affect the sprint
To escalate conflicts to management
✅ Correct Answer: To ensure that the team is empowered to resolve conflicts themselves
4. What should the Scrum Master do if the development team is not delivering according to expectations?
Assign more tasks to the team
Collaborate with the team to identify root causes and remove obstacles
Remove team members
Ignore the issue and let the team solve it themselves
✅ Correct Answer: Collaborate with the team to identify root causes and remove obstacles
5. Which of the following is NOT a benefit of Scrum Master coaching?
Improved communication and collaboration within the team
Higher product quality
Shortened time-to-market
Team members working in isolation
✅ Correct Answer: Team members working in isolation
6. How should a Scrum Master handle resistance to Agile adoption in an organization?
Force teams to follow Scrum practices
Educate and coach teams on Agile values and benefits
Ignore the resistance and let teams figure it out
Escalate the issue to senior management
✅ Correct Answer: Educate and coach teams on Agile values and benefits
7. What is the primary way a Scrum Master serves the Product Owner?
By assigning backlog items to the team
By ensuring that the Development Team understands backlog items
By writing user stories for the Product Owner
By prioritizing the Product Backlog
✅ Correct Answer: By ensuring that the Development Team understands backlog items
8. Which technique is most effective for a Scrum Master to foster self-organization?
Providing clear instructions on how to complete tasks
Encouraging team decision-making and facilitating discussions
Assigning tasks to team members
Conducting frequent performance evaluations
✅ Correct Answer: Encouraging team decision-making and facilitating discussions
9. What should a Scrum Master do when an executive requests mid-sprint changes?
Immediately inform the team to adjust their workload
Ask the Product Owner to re-prioritize the backlog for the next sprint
Allow the change and adjust the sprint backlog
Cancel the sprint and restart with the new requirements
✅ Correct Answer: Ask the Product Owner to re-prioritize the backlog for the next sprint
10. How can a Scrum Master measure the success of a Scrum implementation?
By tracking velocity and sprint completion rates
By observing team collaboration, value delivery, and continuous improvement
By ensuring all meetings follow a strict schedule
By monitoring how closely teams adhere to Scrum ceremonies
✅ Correct Answer: By observing team collaboration, value delivery, and continuous improvement
11. What is the best approach when a Development Team is struggling with estimation?
Have the Scrum Master estimate tasks for them
Encourage the team to use relative estimation techniques like Planning Poker
Rely on historical data for estimates instead of team input
Ignore estimation and focus on task execution
✅ Correct Answer: Encourage the team to use relative estimation techniques like Planning Poker
12. What should a Scrum Master do if the team consistently fails to meet their sprint goal?
Conduct a retrospective to identify and address root causes
Reduce the sprint length
Increase the team’s workload to improve velocity
Replace underperforming team members
✅ Correct Answer: Conduct a retrospective to identify and address root causes
13. Which of the following is NOT an effective coaching technique for a Scrum Master?
Active listening and asking powerful questions
Directly providing solutions to team problems
Encouraging teams to self-reflect and improve
Facilitating open discussions and knowledge sharing
✅ Correct Answer: Directly providing solutions to team problems
14. What is an effective way to handle a dominant team member who disrupts collaboration?
Address the issue privately and encourage balanced participation
Remove the team member from the team
Ignore the behavior and focus on team goals
Ask the Scrum Master to assign them less work
✅ Correct Answer: Address the issue privately and encourage balanced participation
15. How can a Scrum Master help a newly formed team become high-performing?
Enforce strict adherence to Scrum practices
Facilitate team bonding and continuous learning
Assign roles within the Development Team
Increase sprint lengths to reduce pressure
✅ Correct Answer: Facilitate team bonding and continuous learning
16. What should a Scrum Master do when external pressure forces the team to overcommit in a sprint?
Encourage the team to accept the extra work
Advocate for realistic commitments based on past performance
Extend the sprint duration to fit the work
Ignore the issue and let the team handle it
✅ Correct Answer: Advocate for realistic commitments based on past performance
17. Which of the following is an example of servant leadership?
Giving direct orders to improve efficiency
Empowering the team to make their own decisions
Making decisions without consulting the team
Acting as the team’s direct supervisor
✅ Correct Answer: Empowering the team to make their own decisions
18. How should a Scrum Master handle a Product Owner who does not engage with the team?
Escalate the issue to senior management
Coach the Product Owner on the importance of their role
Ask the Development Team to work without the Product Owner
Take over the Product Owner’s responsibilities
✅ Correct Answer: Coach the Product Owner on the importance of their role
19. What is the best way to ensure continuous improvement in Scrum?
Conduct regular retrospectives and act on feedback
Strictly follow Scrum practices without changes
Use management-imposed performance reviews
Ensure team members stay within their job roles
✅ Correct Answer: Conduct regular retrospectives and act on feedback
20. Which of the following best describes an effective Agile mindset?
Focusing on delivering value over following a rigid plan
Ensuring all tasks are completed as planned, no matter what
Adhering strictly to management’s instructions
Working in silos to complete individual responsibilities
✅ Correct Answer: Focusing on delivering value over following a rigid plan
21. What is the Scrum Master's role in helping the organization adopt Scrum?
To coach and mentor teams and stakeholders on Scrum practices
To enforce Scrum rules across the organization
To act as a project manager for all Scrum Teams
To report team performance to executives
✅ Correct Answer: To coach and mentor teams and stakeholders on Scrum practices
22. How should a Scrum Master handle a team that consistently overcommits in Sprints?
Coach the team on realistic forecasting based on historical data
Reduce the Sprint length to force smaller commitments
Assign less work to the team
Ignore the issue as long as work gets done eventually
✅ Correct Answer: Coach the team on realistic forecasting based on historical data
23. What is the most effective way for a Scrum Master to foster self-organization?
Encourage team decision-making and provide guidance when needed
Assign specific roles and responsibilities to each team member
Create detailed work plans for the team
Act as the team's manager
✅ Correct Answer: Encourage team decision-making and provide guidance when needed
24. How can a Scrum Master best support a Product Owner?
Help them understand and practice effective backlog management
Take over prioritization of the backlog
Write user stories for them
Report team progress to stakeholders
✅ Correct Answer: Help them understand and practice effective backlog management
25. What should a Scrum Master do when stakeholders bypass the Product Owner?
Educate stakeholders about Scrum roles and protect the team from disruptions
Allow direct communication if it speeds up delivery
Become the intermediary for all stakeholder requests
Ignore the issue as long as work gets done
✅ Correct Answer: Educate stakeholders about Scrum roles and protect the team from disruptions
26. Which technique is most effective for improving team collaboration?
Facilitating open discussions and knowledge sharing
Assigning strict roles and responsibilities
Implementing individual performance metrics
Conducting frequent status meetings
✅ Correct Answer: Facilitating open discussions and knowledge sharing
27. How should a Scrum Master handle a team resistant to change?
Understand their concerns and gradually introduce improvements
Force the changes through management directives
Ignore resistance and focus only on willing team members
Replace resistant team members
✅ Correct Answer: Understand their concerns and gradually introduce improvements
28. What is the Scrum Master's role in scaling Scrum?
To facilitate coordination between multiple Scrum Teams
To manage all teams as a single unit
To create a hierarchy of Scrum Masters
To standardize processes across all teams
✅ Correct Answer: To facilitate coordination between multiple Scrum Teams
29. How can a Scrum Master best support organizational change?
By demonstrating the benefits of Scrum through pilot teams
By mandating Scrum adoption across all teams
By focusing only on team-level improvements
By waiting for management to drive the change
✅ Correct Answer: By demonstrating the benefits of Scrum through pilot teams
30. What is the most important indicator of a successful Scrum implementation?
Continuous delivery of valuable software
Perfect adherence to Scrum ceremonies
High velocity measurements
Detailed documentation
✅ Correct Answer: Continuous delivery of valuable software
31. How should a Scrum Master handle conflicts between team members?
Facilitate constructive dialogue to help them resolve it themselves
Make decisions to resolve the conflict quickly
Escalate to management for resolution
Ignore minor conflicts to maintain harmony
✅ Correct Answer: Facilitate constructive dialogue to help them resolve it themselves
32. What is the Scrum Master's role in improving engineering practices?
To encourage the team to adopt better practices through coaching
To mandate specific technical approaches
To evaluate individual developer performance
To implement quality gates
✅ Correct Answer: To encourage the team to adopt better practices through coaching
33. How can a Scrum Master best support a newly formed team?
Help them establish working agreements and build trust
Assign roles and responsibilities to each member
Create detailed processes for them to follow
Focus only on delivering the first Sprint's work
✅ Correct Answer: Help them establish working agreements and build trust
34. What should a Scrum Master do when a team struggles with estimation?
Coach them on relative estimation techniques
Provide historical data for them to use
Estimate for them to save time
Remove estimation from the process
✅ Correct Answer: Coach them on relative estimation techniques
35. How should a Scrum Master handle a disengaged Product Owner?
Coach them on the importance of their role and responsibilities
Take over their responsibilities temporarily
Escalate to their manager
Work around them by gathering requirements directly
✅ Correct Answer: Coach them on the importance of their role and responsibilities
36. What is the Scrum Master's role in continuous improvement?
To facilitate retrospectives and help implement improvements
To dictate process changes to the team
To measure individual performance metrics
To report improvement suggestions to management
✅ Correct Answer: To facilitate retrospectives and help implement improvements
37. How can a Scrum Master best support a team's technical excellence?
Encourage the team to include technical debt reduction in their Definition of Done
Mandate specific technical practices
Bring in technical experts to review their work
Focus only on delivering features
✅ Correct Answer: Encourage the team to include technical debt reduction in their Definition of Done
38. What should a Scrum Master do when a team consistently fails to meet Sprint Goals?
Help them analyze root causes and experiment with improvements
Reduce the Sprint length to make goals easier
Assign more experienced team members
Protect them from accountability
✅ Correct Answer: Help them analyze root causes and experiment with improvements
39. How should a Scrum Master handle external dependencies?
Make them visible and help the team manage them
Take ownership of resolving all dependencies
Escalate them to management
Ignore them as they're outside the team's control
✅ Correct Answer: Make them visible and help the team manage them
40. What is the Scrum Master's role in stakeholder management?
To help stakeholders understand and engage with Scrum effectively
To shield the team from all stakeholder interactions
To manage all stakeholder communications
To prioritize stakeholder requests
✅ Correct Answer: To help stakeholders understand and engage with Scrum effectively
41. How should a Scrum Master measure team performance?
By assessing value delivery and continuous improvement
By tracking velocity and comparing teams
By measuring individual productivity
By counting completed story points
✅ Correct Answer: By assessing value delivery and continuous improvement
42. What is the Scrum Master's role in scaling Scrum?
To facilitate cross-team coordination and remove organizational impediments
To manage multiple teams as a single unit
To standardize processes across all teams
To create a hierarchy of Scrum Teams
✅ Correct Answer: To facilitate cross-team coordination and remove organizational impediments
43. How can a Scrum Master best support organizational transformation?
By demonstrating Scrum benefits through pilot teams and sharing results
By mandating Scrum adoption across all teams
By focusing only on team-level improvements
By waiting for executives to drive the change
✅ Correct Answer: By demonstrating Scrum benefits through pilot teams and sharing results
44. What should a Scrum Master do when a team resists retrospectives?
Experiment with different retrospective formats to engage the team
Make retrospectives mandatory
Skip retrospectives until the team is ready
Conduct retrospectives with only willing participants
✅ Correct Answer: Experiment with different retrospective formats to engage the team
45. How should a Scrum Master handle a team that wants to skip Daily Scrums?
Explain the purpose and experiment with different formats
Enforce attendance strictly
Allow the team to decide without guidance
Replace Daily Scrums with written updates
✅ Correct Answer: Explain the purpose and experiment with different formats
46. What is the Scrum Master's role in impediment removal at the organizational level?
To identify and help remove systemic impediments
To solve all problems for the team
To document impediments for management
To protect the team from all organizational issues
✅ Correct Answer: To identify and help remove systemic impediments
47. How should a Scrum Master handle a team that wants to abandon Scrum?
Understand their concerns and help improve their Scrum implementation
Allow them to stop using Scrum
Force them to continue with Scrum
Escalate to management
✅ Correct Answer: Understand their concerns and help improve their Scrum implementation
48. What is the Scrum Master's role in fostering innovation?
To create an environment where experimentation is safe
To propose innovative ideas to the team
To measure innovation metrics
To reward innovative team members
✅ Correct Answer: To create an environment where experimentation is safe
49. How should a Scrum Master handle a team that consistently works overtime?
Help the team establish sustainable pace and address root causes
Praise their dedication
Ignore it if the work gets done
Reduce their workload
✅ Correct Answer: Help the team establish sustainable pace and address root causes
50. What is the Scrum Master's role in value delivery?
To help the team focus on delivering maximum value
To define what is valuable
To measure value metrics
To prioritize the Product Backlog
✅ Correct Answer: To help the team focus on delivering maximum value
51. How should a Scrum Master handle a team that wants to change the Definition of Done?
Facilitate a discussion about the implications and help them decide
Prevent changes to maintain standards
Allow changes without discussion
Escalate to the Product Owner
✅ Correct Answer: Facilitate a discussion about the implications and help them decide
52. What is the Scrum Master's role in team composition?
To help the team reflect on and improve their composition
To assign roles within the team
To hire and fire team members
To define team structure
✅ Correct Answer: To help the team reflect on and improve their composition
53. How should a Scrum Master handle a team that avoids conflict?
Create a safe environment for constructive conflict resolution
Avoid topics that might cause conflict
Resolve conflicts for the team
Ignore the issue as long as work continues
✅ Correct Answer: Create a safe environment for constructive conflict resolution
54. What is the Scrum Master's role in Sprint Reviews?
To facilitate effective stakeholder collaboration
To present the team's work
To defend the team's progress
To gather requirements from stakeholders
✅ Correct Answer: To facilitate effective stakeholder collaboration
55. How should a Scrum Master handle a team resistant to self-organization?
Gradually empower them with increasing responsibilities
Accept their preference for direction
Force them to self-organize
Take over decision-making
✅ Correct Answer: Gradually empower them with increasing responsibilities
56. What is the Scrum Master's role in backlog refinement?
To facilitate effective refinement sessions
To write user stories
To prioritize items
To estimate work for the team
✅ Correct Answer: To facilitate effective refinement sessions
57. How should a Scrum Master handle a team that blames individuals for failures?
Shift focus to systemic causes and team improvement
Protect the blamed individuals
Ignore the behavior if work continues
Escalate to management
✅ Correct Answer: Shift focus to systemic causes and team improvement
58. What is the Scrum Master's role in Sprint Planning?
To facilitate effective planning within timeboxes
To define the Sprint Goal
To assign work to team members
To estimate tasks for the team
✅ Correct Answer: To facilitate effective planning within timeboxes
59. How should a Scrum Master handle a team that wants to extend a Sprint?
Help them understand why Sprints should not be extended
Allow it if the work is important
Extend it without discussion
Escalate to the Product Owner
✅ Correct Answer: Help them understand why Sprints should not be extended
60. What is the Scrum Master's primary measure of success?
The team's ability to deliver value and continuously improve
Velocity measurements
Strict adherence to Scrum rules
Number of completed story points
✅ Correct Answer: The team's ability to deliver value and continuously improve
The Psm Ii certification is a globally recognized credential for IT professionals.
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