1. What does the term “servant leader” mean in Scrum?
A leader who manages and directs the team
A leader who serves the team by removing obstacles
A leader who makes decisions for the team
A leader who assigns tasks to team members
✅ Correct Answer: A leader who serves the team by removing obstacles
2. What is the difference between the Scrum Master and the Product Owner?
The Scrum Master manages the product backlog
The Product Owner prioritizes the product backlog, and the Scrum Master facilitates Scrum events
The Scrum Master writes user stories for the team
The Product Owner leads the daily standup meetings
✅ Correct Answer: The Product Owner prioritizes the product backlog, and the Scrum Master facilitates Scrum events
3. Which of the following best describes a Scrum Master’s responsibility regarding conflict resolution?
To resolve conflicts for the team directly
To ensure that the team is empowered to resolve conflicts themselves
To ignore conflicts as long as they don’t affect the sprint
To escalate conflicts to management
✅ Correct Answer: To ensure that the team is empowered to resolve conflicts themselves
4. What should the Scrum Master do if the development team is not delivering according to expectations?
Assign more tasks to the team
Collaborate with the team to identify root causes and remove obstacles
Remove team members
Ignore the issue and let the team solve it themselves
✅ Correct Answer: Collaborate with the team to identify root causes and remove obstacles
5. Which of the following is NOT a benefit of Scrum Master coaching?
Improved communication and collaboration within the team
Higher product quality
Shortened time-to-market
Team members working in isolation
✅ Correct Answer: Team members working in isolation
6. How should a Scrum Master handle resistance to Agile adoption in an organization?
Force teams to follow Scrum practices
Educate and coach teams on Agile values and benefits
Ignore the resistance and let teams figure it out
Escalate the issue to senior management
✅ Correct Answer: Educate and coach teams on Agile values and benefits
7. What is the primary way a Scrum Master serves the Product Owner?
By assigning backlog items to the team
By ensuring that the Development Team understands backlog items
By writing user stories for the Product Owner
By prioritizing the Product Backlog
✅ Correct Answer: By ensuring that the Development Team understands backlog items
8. Which technique is most effective for a Scrum Master to foster self-organization?
Providing clear instructions on how to complete tasks
Encouraging team decision-making and facilitating discussions
Assigning tasks to team members
Conducting frequent performance evaluations
✅ Correct Answer: Encouraging team decision-making and facilitating discussions
9. What should a Scrum Master do when an executive requests mid-sprint changes?
Immediately inform the team to adjust their workload
Ask the Product Owner to re-prioritize the backlog for the next sprint
Allow the change and adjust the sprint backlog
Cancel the sprint and restart with the new requirements
✅ Correct Answer: Ask the Product Owner to re-prioritize the backlog for the next sprint
10. How can a Scrum Master measure the success of a Scrum implementation?
By tracking velocity and sprint completion rates
By observing team collaboration, value delivery, and continuous improvement
By ensuring all meetings follow a strict schedule
By monitoring how closely teams adhere to Scrum ceremonies
✅ Correct Answer: By observing team collaboration, value delivery, and continuous improvement
11. What is the best approach when a Development Team is struggling with estimation?
Have the Scrum Master estimate tasks for them
Encourage the team to use relative estimation techniques like Planning Poker
Rely on historical data for estimates instead of team input
Ignore estimation and focus on task execution
✅ Correct Answer: Encourage the team to use relative estimation techniques like Planning Poker
12. What should a Scrum Master do if the team consistently fails to meet their sprint goal?
Conduct a retrospective to identify and address root causes
Reduce the sprint length
Increase the team’s workload to improve velocity
Replace underperforming team members
✅ Correct Answer: Conduct a retrospective to identify and address root causes
13. Which of the following is NOT an effective coaching technique for a Scrum Master?
Active listening and asking powerful questions
Directly providing solutions to team problems
Encouraging teams to self-reflect and improve
Facilitating open discussions and knowledge sharing
✅ Correct Answer: Directly providing solutions to team problems
14. What is an effective way to handle a dominant team member who disrupts collaboration?
Address the issue privately and encourage balanced participation
Remove the team member from the team
Ignore the behavior and focus on team goals
Ask the Scrum Master to assign them less work
✅ Correct Answer: Address the issue privately and encourage balanced participation
15. How can a Scrum Master help a newly formed team become high-performing?
Enforce strict adherence to Scrum practices
Facilitate team bonding and continuous learning
Assign roles within the Development Team
Increase sprint lengths to reduce pressure
✅ Correct Answer: Facilitate team bonding and continuous learning
16. What should a Scrum Master do when external pressure forces the team to overcommit in a sprint?
Encourage the team to accept the extra work
Advocate for realistic commitments based on past performance
Extend the sprint duration to fit the work
Ignore the issue and let the team handle it
✅ Correct Answer: Advocate for realistic commitments based on past performance
17. Which of the following is an example of servant leadership?
Giving direct orders to improve efficiency
Empowering the team to make their own decisions
Making decisions without consulting the team
Acting as the team’s direct supervisor
✅ Correct Answer: Empowering the team to make their own decisions
18. How should a Scrum Master handle a Product Owner who does not engage with the team?
Escalate the issue to senior management
Coach the Product Owner on the importance of their role
Ask the Development Team to work without the Product Owner
Take over the Product Owner’s responsibilities
✅ Correct Answer: Coach the Product Owner on the importance of their role
19. What is the best way to ensure continuous improvement in Scrum?
Conduct regular retrospectives and act on feedback
Strictly follow Scrum practices without changes
Use management-imposed performance reviews
Ensure team members stay within their job roles
✅ Correct Answer: Conduct regular retrospectives and act on feedback
20. Which of the following best describes an effective Agile mindset?
Focusing on delivering value over following a rigid plan
Ensuring all tasks are completed as planned, no matter what
Adhering strictly to management’s instructions
Working in silos to complete individual responsibilities
✅ Correct Answer: Focusing on delivering value over following a rigid plan
The Psm Ii certification is a globally recognized credential for IT professionals.
This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.
Want more practice? Check out our other mock exams:
