Itil 4 Managing Professional Transition Practice Test - Set 1

Test your knowledge with this Itil 4 Managing Professional Transition mock exam. Get real-world IT questions and prepare for certification success.

ITIL4-MPT: ITIL 4 Managing Professional Transition - Exam Information

Exam Information

Exam Code

Itil 4 Managing Professional Transition

Exam Title

ITIL4-MPT: ITIL 4 Managing Professional Transition

Vendor

ITIL

Difficulty

Advanced

Duration

2 Hours

Question Format

Multiple Choice

Last Updated

March 7, 2025

The ITIL 4 Managing Professional Transition exam focuses on transitioning from previous ITIL versions to ITIL 4.

Practice Test

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1. What is the purpose of the ITIL Service Value System (SVS)?

To ensure the organization continually co-creates value with all stakeholders
To focus solely on reducing service costs
To define the roles in the IT department
To monitor employee performance

2. Which component of the ITIL SVS is responsible for defining the actions required to achieve outcomes?

Service Value Chain
Governance
Guiding Principles
Continual Improvement

3. What is a key characteristic of the ITIL Guiding Principles?

They are universally applicable
They apply only to large organizations
They focus only on technical solutions
They are optional recommendations

4. Which ITIL practice helps organizations assess risks and opportunities for service improvement?

Continual Improvement
Incident Management
Service Desk
Change Enablement

5. What is the purpose of ITIL Change Enablement?

To ensure that changes are effectively controlled and managed
To resolve incidents quickly
To increase IT costs
To automate service requests

6. Which ITIL practice focuses on maximizing the value of services by managing demand?

Service Level Management
Incident Management
Service Configuration Management
Service Desk

7. What is a key benefit of the ITIL Continual Improvement Model?

It provides a structured approach to service optimization
It replaces the need for Change Enablement
It eliminates all service disruptions
It ensures services are never modified

8. Which ITIL practice is responsible for managing the lifecycle of all service requests?

Service Request Management
Incident Management
Service Level Management
Service Desk

9. Which ITIL guiding principle emphasizes making iterative progress?

Progress Iteratively with Feedback
Start Where You Are
Think and Work Holistically
Keep It Simple and Practical

10. What is the purpose of ITIL Service Level Management?

To ensure services meet agreed-upon quality levels
To manage all security incidents
To document asset configurations
To automate service operations

11. Which component of the ITIL SVS provides governance for service management?

Governance
Guiding Principles
Service Value Chain
Continual Improvement

12. Which ITIL practice helps organizations handle security incidents?

Information Security Management
Incident Management
Service Level Management
Problem Management

13. What is the main objective of ITIL Problem Management?

To reduce the likelihood and impact of incidents
To resolve incidents quickly
To track all security threats
To manage service requests

14. Which ITIL practice focuses on making services available when needed?

Availability Management
Service Desk
Incident Management
Service Level Management

15. What is the purpose of ITIL Continual Improvement?

To improve services over time
To eliminate all service downtime
To enforce strict process control
To replace Change Enablement

16. Which ITIL practice helps define and track service agreements?

Service Level Management
Incident Management
Service Request Management
Problem Management

17. What is a key aspect of the ITIL Service Value Chain?

It provides a flexible operating model for value creation
It replaces all IT governance models
It eliminates IT incidents
It focuses only on risk management

18. Which ITIL principle encourages organizations to make use of existing resources?

Start Where You Are
Optimize and Automate
Focus on Value
Collaborate and Promote Visibility

19. Which ITIL practice ensures customer expectations are met through agreements?

Service Level Management
Problem Management
Availability Management
Continual Improvement

20. What is the primary goal of ITIL Risk Management?

To identify, assess, and control risks
To eliminate all IT risks
To increase IT service costs
To replace Incident Management

21. Which ITIL 4 component describes the steps to create value?

Service Value Chain
Guiding Principles
Practices
Governance

22. What is the purpose of the "Engage" activity in the SVC?

Maintain stakeholder relationships
Monitor incidents
Deploy changes
Track finances

23. Which practice replaces "Change Management" in ITIL 4?

Change Enablement
Incident Management
Service Desk
Problem Management

24. What is a key focus of the "Deliver and Support" activity?

Day-to-day service operation
Strategic planning
Financial management
Governance

25. Which ITIL 4 practice ensures accurate service information?

Service Configuration Management
Incident Management
Problem Management
Service Desk

26. What does the "Improve" activity in the SVC focus on?

Continual improvement
Budget control
Security audits
Asset tracking

27. Which ITIL 4 principle aligns with Agile methods?

Progress Iteratively
Start Where You Are
Think Holistically
Focus on Value

28. What is the role of "Governance" in the SVS?

Ensure alignment with policies
Replace the SVC
Manage incidents
Automate workflows

29. Which practice integrates DevOps into ITIL 4?

Continuous Deployment
Incident Management
Service Desk
Problem Management

30. What is the purpose of the "Obtain/Build" activity?

Acquire or develop service components
Resolve incidents
Monitor performance
Manage finances

31. Which ITIL 4 practice focuses on user access?

Access Management
Incident Management
Change Enablement
Service Desk

32. What replaces "Service Strategy" in ITIL 4?

Service Value System (SVS)
Service Desk
Continual Improvement
Governance

33. Which dimension focuses on workflows in ITIL 4?

Value Streams and Processes
Organizations and People
Information and Technology
Partners and Suppliers

34. What is the primary goal of "Service Request Management"?

Handle pre-defined user requests
Resolve major incidents
Manage financial budgets
Audit security

35. Which ITIL 4 practice ensures service availability?

Availability Management
Incident Management
Service Desk
Problem Management

36. What is the purpose of the "Plan" activity in the SVC?

Align resources with strategy
Fix incidents
Track costs
Audit suppliers

37. Which ITIL 4 principle reduces unnecessary work?

Keep It Simple and Practical
Optimize and Automate
Collaborate
Focus on Value

38. What is a key output of the "Design and Transition" activity?

New or improved services
Incident reports
Financial statements
Security alerts

39. Which practice ensures compliance with policies?

Governance
Service Desk
Incident Management
Problem Management

40. What is the focus of the "Partners and Suppliers" dimension?

External relationships
Internal workflows
Technology tools
Employee training

The Itil 4 Managing Professional Transition certification is a globally recognized credential for IT professionals. This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.

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