Avaya 7765X Workforce Optimization Select Implementation Support Practice Test - Set 1
Test your knowledge with this Avaya 7765X Workforce Optimization Select Implementation Support mock exam. Get real-world IT questions and prepare for certification success.
7765X: Avaya Workforce Optimization Select Implementation and Support - Exam Information
Exam Information
Exam Code
Avaya 7765X Workforce Optimization Select Implementation Support
Exam Title
7765X: Avaya Workforce Optimization Select Implementation and Support
Vendor
Avaya
Difficulty
Advanced
Duration
120 Minutes
Question Format
Multiple Choice
Last Updated
March 10, 2025
This exam evaluates knowledge of implementing and supporting Avaya Workforce Optimization Select solutions.
10. Which feature enables remote agents to log into Avaya workforce optimization tools?
Web Access Portal
Call Server
Hot Desking
Firewall Rules
✅ Correct Answer: Web Access Portal
11. Which Avaya component is responsible for speech-to-text transcription?
Speech Analytics Engine
Call Routing System
Voicemail Pro
Data Storage Unit
✅ Correct Answer: Speech Analytics Engine
12. Which Avaya solution is designed for real-time workforce engagement?
Workforce Engagement Suite
IP Office Manager
Call Management System
Session Border Controller
✅ Correct Answer: Workforce Engagement Suite
13. Which Avaya tool provides AI-driven insights for workforce optimization?
AI Workforce Insights
Voicemail Pro Client
Softphone Module
Session Manager
✅ Correct Answer: AI Workforce Insights
14. Which workforce optimization feature helps in reducing agent burnout?
Smart Scheduling
Call Forwarding
Data Sync
Load Balancer
✅ Correct Answer: Smart Scheduling
15. What is the primary function of agent coaching tools in Avaya systems?
Improve agent performance
Manage voicemail storage
Increase SIP trunk security
Monitor firewall traffic
✅ Correct Answer: Improve agent performance
16. Which Avaya feature allows for automated email response management?
Email Automation
Call Transfer
Load Balancer
Data Controller
✅ Correct Answer: Email Automation
17. Which Avaya tool helps optimize workforce productivity with AI-powered recommendations?
AI Workforce Optimization
Voicemail Pro
Session Border Controller
Firewall Console
✅ Correct Answer: AI Workforce Optimization
18. Which feature in Avaya workforce optimization improves customer satisfaction?
Customer Interaction Insights
Call Parking
Softphone Mode
Firewall Rules
✅ Correct Answer: Customer Interaction Insights
19. Which Avaya tool is responsible for forecasting call volumes?
Predictive Analytics
Data Controller
Voicemail Storage
Call Server
✅ Correct Answer: Predictive Analytics
20. Which Avaya feature allows businesses to record and store customer calls?
Call Recording
Load Balancer
Session Manager
Voicemail Forwarding
✅ Correct Answer: Call Recording
21. What is the primary function of Avaya WFO Select Quality Management?
Call evaluation and scoring
Agent scheduling
Call routing
IVR configuration
✅ Correct Answer: Call evaluation and scoring
22. Which component handles call recording in WFO Select?
Recording Server
Quality Server
Reporting Server
Media Server
✅ Correct Answer: Recording Server
23. What is the maximum number of concurrent recordings supported?
3000
1500
5000
10000
✅ Correct Answer: 3000
24. Which protocol is used for screen capture in WFO Select?
RDP
HTTP
FTP
SIP
✅ Correct Answer: RDP
25. What is the purpose of the WFO Select Speech Analytics?
Analyze call content
Schedule agents
Route calls
Configure IVR
✅ Correct Answer: Analyze call content
26. Which feature allows supervisors to evaluate agent performance?
Evaluation Forms
Call Monitoring
Reporting
Dashboard
✅ Correct Answer: Evaluation Forms
27. What is the function of the WFO Select Performance Management?
Track KPIs
Record calls
Monitor calls
Route calls
✅ Correct Answer: Track KPIs
28. Which component provides workforce scheduling?
WFM Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: WFM Server
29. What is the purpose of the WFO Select Desktop Analytics?
Monitor agent applications
Record calls
Score calls
Schedule agents
✅ Correct Answer: Monitor agent applications
30. Which feature provides real-time agent alerts?
Performance Alerts
Call Recording
Speech Analytics
Quality Management
✅ Correct Answer: Performance Alerts
31. What is the maximum retention period for call recordings?
Configurable (years)
30 days
90 days
1 year
✅ Correct Answer: Configurable (years)
32. Which component handles speech-to-text conversion?
Speech Analytics Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: Speech Analytics Server
33. What is the purpose of the WFO Select Coaching Module?
Agent development
Call routing
IVR configuration
Reporting
✅ Correct Answer: Agent development
34. Which feature provides automated quality scoring?
Auto Evaluation
Manual Scoring
Speech Analytics
Desktop Analytics
✅ Correct Answer: Auto Evaluation
35. What is the function of the WFO Select Reporting?
Generate performance reports
Record calls
Monitor calls
Route calls
✅ Correct Answer: Generate performance reports
36. Which component provides forecasting capabilities?
WFM Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: WFM Server
37. What is the purpose of the WFO Select Interaction Analytics?
Analyze customer interactions
Schedule agents
Route calls
Configure IVR
✅ Correct Answer: Analyze customer interactions
38. Which feature provides agent self-evaluation?
Self-Assessment
Auto Evaluation
Manual Scoring
Peer Review
✅ Correct Answer: Self-Assessment
39. What is the maximum number of evaluation criteria per form?
100
50
200
Unlimited
✅ Correct Answer: 100
40. Which component provides real-time adherence?
WFM Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: WFM Server
41. What is the purpose of the WFO Select Screen Recording?
Capture agent screens
Record calls
Monitor calls
Route calls
✅ Correct Answer: Capture agent screens
42. Which feature provides sentiment analysis?
Speech Analytics
Quality Management
Performance Management
Desktop Analytics
✅ Correct Answer: Speech Analytics
43. What is the function of the WFO Select Survey Module?
Customer feedback collection
Agent evaluation
Call recording
Performance reporting
✅ Correct Answer: Customer feedback collection
44. Which component provides automated scoring?
Quality Server
Recording Server
WFM Server
Reporting Server
✅ Correct Answer: Quality Server
45. What is the purpose of the WFO Select Performance Dashboards?
Visualize KPIs
Record calls
Monitor calls
Route calls
✅ Correct Answer: Visualize KPIs
46. Which feature provides multi-channel recording?
Universal Capture
Call Recording
Screen Recording
Interaction Recording
✅ Correct Answer: Universal Capture
47. What is the maximum number of concurrent screen recordings?
1000
500
2000
5000
✅ Correct Answer: 1000
48. Which component provides compliance recording?
Recording Server
Quality Server
WFM Server
Reporting Server
✅ Correct Answer: Recording Server
49. What is the purpose of the WFO Select Root Cause Analysis?
Identify performance issues
Schedule agents
Route calls
Configure IVR
✅ Correct Answer: Identify performance issues
50. Which feature provides automated coaching recommendations?
AI Coaching
Manual Coaching
Peer Coaching
Self-Coaching
✅ Correct Answer: AI Coaching
51. What is the function of the WFO Select Gamification?
Motivate agents
Record calls
Monitor calls
Route calls
✅ Correct Answer: Motivate agents
52. Which component provides eLearning integration?
Coaching Server
Quality Server
WFM Server
Reporting Server
✅ Correct Answer: Coaching Server
53. What is the purpose of the WFO Select Custom Reporting?
Create tailored reports
Record calls
Monitor calls
Route calls
✅ Correct Answer: Create tailored reports
54. Which feature provides automated workflow triggers?
Business Rules Engine
Quality Management
Performance Management
Desktop Analytics
✅ Correct Answer: Business Rules Engine
55. What is the maximum number of evaluation forms?
Unlimited
100
500
1000
✅ Correct Answer: Unlimited
56. Which component provides PCI compliance masking?
Recording Server
Quality Server
WFM Server
Reporting Server
✅ Correct Answer: Recording Server
57. What is the purpose of the WFO Select Team Performance?
Group performance tracking
Individual evaluations
Call recording
Agent scheduling
✅ Correct Answer: Group performance tracking
58. Which feature provides automated quality calibration?
Calibration Engine
Manual Scoring
Peer Review
Auto Evaluation
✅ Correct Answer: Calibration Engine
59. What is the function of the WFO Select Mobile Access?
Remote management
Call recording
Screen capture
Speech analytics
✅ Correct Answer: Remote management
60. Which component provides real-time speech analytics?
Speech Analytics Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: Speech Analytics Server
61. What is the purpose of the WFO Select Customer Experience Analytics?
Analyze customer journeys
Score agent performance
Record calls
Schedule agents
✅ Correct Answer: Analyze customer journeys
62. Which feature provides automated notification of compliance risks?
Compliance Alerts
Quality Management
Performance Management
Desktop Analytics
✅ Correct Answer: Compliance Alerts
63. What is the maximum number of concurrent speech analytics sessions?
500
250
1000
2000
✅ Correct Answer: 500
64. Which component provides multi-language support?
Speech Analytics Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: Speech Analytics Server
65. What is the purpose of the WFO Select Automated Scorecards?
Performance summaries
Call recording
Screen capture
Agent scheduling
✅ Correct Answer: Performance summaries
66. Which feature provides trend analysis?
Historical Reporting
Real-time Monitoring
Quality Management
Performance Dashboards
✅ Correct Answer: Historical Reporting
67. What is the function of the WFO Select API Integration?
Connect to third-party systems
Record calls
Monitor calls
Route calls
✅ Correct Answer: Connect to third-party systems
68. Which component provides automated workforce scheduling?
WFM Server
Recording Server
Quality Server
Reporting Server
✅ Correct Answer: WFM Server
69. What is the purpose of the WFO Select Real-Time Dashboards?
Live performance visualization
Historical analysis
Agent scheduling
Call recording
✅ Correct Answer: Live performance visualization
70. Which feature provides automated workforce optimization?
AI Optimization
Manual Scheduling
Quality Management
Performance Management
✅ Correct Answer: AI Optimization
The Avaya 7765X Workforce Optimization Select Implementation Support certification is a globally recognized credential for IT professionals.
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