Avaya 3314 Aura Experience Portal Pom Implementation Maintenance Practice Test - Set 1

Test your knowledge with this Avaya 3314 Aura Experience Portal Pom Implementation Maintenance mock exam. Get real-world IT questions and prepare for certification success.

3314: Avaya Aura Experience Portal and POM Implementation and Maintenance - Exam Information

Exam Information

Exam Code

Avaya 3314 Aura Experience Portal Pom Implementation Maintenance

Exam Title

3314: Avaya Aura Experience Portal and POM Implementation and Maintenance

Vendor

Avaya

Difficulty

Advanced

Duration

120 Minutes

Question Format

Multiple Choice

Last Updated

March 10, 2025

This exam focuses on Avaya Aura Experience Portal and Proactive Outreach Manager implementations.

Practice Test

Shop Best 3314: Avaya Aura Experience Portal and POM Implementation and Maintenance Resources Worldwide Amazon

1. Which Avaya product integrates with the Aura Experience Portal for enhanced self-service?

POM (Personalized Optimization Manager)

CMS (Call Management System)

AIM (Avaya Intelligent Messaging)

DMS (Dialog Management System)

2. What is the primary function of Avaya POM in Experience Portal?

Automated Outbound Engagement

Call Recording

Network Security

Email Archiving

3. Which component is used for designing self-service applications in Experience Portal?

Orchestration Designer

System Manager

Session Border Controller

Call Management System

4. Which database does Avaya Experience Portal commonly use?

Oracle

MongoDB

PostgreSQL

SQLite

5. Which protocol does Avaya Experience Portal use for voice interactions?

VoiceXML

SIP

H.323

MGCP

6. What is the role of Experience Portal Manager (EPM)?

Managing Applications and Resources

Handling Voicemail Storage

Managing Call Forwarding

Configuring SIP Trunks

7. Which security feature helps protect Experience Portal communications?

TLS Encryption

Port Forwarding

SIP ALG

IP Spoofing

8. Which Avaya component integrates with Experience Portal for call routing?

Avaya Session Manager

Avaya CMS

Voicemail Pro

Experience Insights

9. Which tool is used for reporting in Avaya Experience Portal?

EPM Reporting

Avaya CMS

Call Detail Recorder

Avaya Insights

10. Which feature in Experience Portal allows speech recognition?

Nuance Speech Engine

System Manager

SIP Proxy

Call Forwarding

11. What is the function of Avaya Proactive Outreach Manager (POM)?

Automating Outbound Campaigns

Handling Internal Call Transfers

Call Recording

Data Backup

12. Which Avaya platform does Experience Portal primarily run on?

Avaya Aura

Avaya IP Office

Avaya Definity

Avaya OneCloud

13. Which protocol does Avaya POM use for outbound call handling?

SIP

H.323

TCP

UDP

14. Which Avaya component provides SIP trunking for Experience Portal?

Session Border Controller

Voicemail Pro

Orchestration Designer

System Manager

15. What is the main purpose of Avaya Experience Portal in a contact center?

Enhancing Customer Self-Service

Managing Call Queues

Recording Calls

Storing Customer Data

16. Which protocol does Experience Portal use for call control?

SIP

HTTP

H.248

FTP

17. Which monitoring tool is used for Experience Portal system health?

Experience Portal Manager

System Manager

Avaya CMS

Scopia Gateway

18. Which feature enables Avaya Experience Portal to send automated SMS notifications?

Proactive Outreach Manager (POM)

Session Border Controller

Avaya IX Messaging

Call Vectoring

19. What is the function of Avaya Voice Portal in relation to Experience Portal?

Providing IVR Functionality

Call Forwarding

Managing Voicemail

Handling Video Calls

20. Which feature allows Experience Portal to integrate with external CRM systems?

Web Services

Data Replication

Firewall Rules

Call Transfer

21. Which component provides speech recognition in Experience Portal?

Nuance Speech Engine

Orchestration Designer

Session Manager

System Manager

22. What is the purpose of the Proactive Outreach Manager (POM) in Experience Portal?

Automates outbound communications

Routes inbound calls

Manages user accounts

Provides encryption

23. Which protocol does POM use for outbound notifications?

SIP

HTTP

SMTP

FTP

24. What is the function of the POM Campaign Manager?

Creates and manages outbound campaigns

Routes calls

Manages databases

Provides encryption

25. Which component provides text-to-speech for POM?

Nuance Speech Engine

Orchestration Designer

Session Manager

System Manager

26. What is the purpose of the POM Database?

Stores campaign data

Routes calls

Manages media files

Provides encryption

27. Which component handles call recording in POM?

Recording Server

Media Server

Application Server

Database Server

28. What is the function of the POM Web Services?

Integrates with external systems

Routes calls

Manages user accounts

Provides encryption

29. Which component provides reporting for POM campaigns?

Experience Portal Manager

Orchestration Designer

Session Manager

System Manager

30. What is the purpose of the POM Load Balancer?

Distributes outbound call traffic

Routes inbound calls

Manages databases

Provides encryption

31. Which component handles authentication in POM?

Active Directory Integration

Media Server

Application Server

Database Server

32. What is the function of the POM Cache Server?

Improves performance by caching data

Routes calls

Manages media files

Provides encryption

33. Which component provides high availability for POM?

Failover Server

Media Server

Application Server

Database Server

34. What is the purpose of the POM Monitoring Service?

Tracks system health

Routes calls

Manages user accounts

Provides encryption

35. Which component handles speech synthesis for POM?

Nuance Speech Engine

Orchestration Designer

Session Manager

System Manager

36. What is the function of the POM Backup Utility?

Creates system backups

Routes calls

Manages media files

Provides encryption

37. Which component provides integration with CRM systems for POM?

Web Services

Media Server

Application Server

Database Server

38. What is the purpose of the POM Restore Utility?

Recovers system data

Routes calls

Manages user accounts

Provides encryption

39. Which component handles natural language understanding for POM?

Nuance Speech Engine

Orchestration Designer

Session Manager

System Manager

40. What is the function of the POM Alarm Service?

Monitors system events

Routes calls

Manages media files

Provides encryption

41. Which component provides integration with Avaya Aura Communication Manager for POM?

SIP Interface

Media Server

Application Server

Database Server

42. What is the purpose of the POM License Manager?

Manages software licenses

Routes calls

Manages user accounts

Provides encryption

43. Which component handles dialog management for POM?

Orchestration Designer

Media Server

Session Manager

System Manager

44. What is the function of the POM Diagnostic Tool?

Troubleshoots system issues

Routes calls

Manages media files

Provides encryption

45. Which component provides integration with Avaya Aura Session Manager for POM?

SIP Interface

Media Server

Application Server

Database Server

46. What is the purpose of the POM Audit Log?

Tracks system changes

Routes calls

Manages user accounts

Provides encryption

47. Which component handles voice biometrics for POM?

Nuance Speech Engine

Orchestration Designer

Session Manager

System Manager

48. What is the function of the POM Report Generator?

Creates campaign reports

Routes calls

Manages media files

Provides encryption

49. Which component provides integration with Avaya Aura Contact Center for POM?

CTI Interface

Media Server

Application Server

Database Server

50. What is the purpose of the POM Security Manager?

Manages access controls

Routes calls

Manages media files

Provides encryption

The Avaya 3314 Aura Experience Portal Pom Implementation Maintenance certification is a globally recognized credential for IT professionals. This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.

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Avaya 3314 Aura Experience Portal Pom Implementation Maintenance Practice Test - Set 1

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