Avaya 3309 Aura Experience Portal Pom Implementation Maintenance Practice Test - Set 1
Test your knowledge with this Avaya 3309 Aura Experience Portal Pom Implementation Maintenance mock exam. Get real-world IT questions and prepare for certification success.
3309: Avaya Aura Experience Portal and Proactive Outreach Manager Implementation and Maintenance - Exam Information
20. What is the main purpose of Avaya Experience Portal in a contact center?
Enhancing Customer Self-Service
Recording Calls
Managing Call Queues
Storing Customer Data
✅ Correct Answer: Enhancing Customer Self-Service
21. Which component handles speech recognition in Experience Portal?
Nuance Speech Engine
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Nuance Speech Engine
22. What is the purpose of the Experience Portal Media Server?
Processes audio and video media
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Processes audio and video media
23. Which protocol does Experience Portal use for call control?
SIP
HTTP
H.323
MGCP
✅ Correct Answer: SIP
24. What is the function of the Experience Portal Application Server?
Executes VoiceXML applications
Routes calls
Manages databases
Provides encryption
✅ Correct Answer: Executes VoiceXML applications
25. Which component provides text-to-speech functionality?
Nuance Speech Engine
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Nuance Speech Engine
26. What is the purpose of the Experience Portal Database?
Stores application data
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Stores application data
27. Which component handles call recording in Experience Portal?
Recording Server
Media Server
Application Server
Database Server
✅ Correct Answer: Recording Server
28. What is the function of the Experience Portal Web Services?
Integrates with external systems
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Integrates with external systems
29. Which component provides reporting functionality?
Experience Portal Manager
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Experience Portal Manager
30. What is the purpose of the Experience Portal Load Balancer?
Distributes traffic across servers
Routes calls
Manages databases
Provides encryption
✅ Correct Answer: Distributes traffic across servers
31. Which component handles authentication in Experience Portal?
Active Directory Integration
Media Server
Application Server
Database Server
✅ Correct Answer: Active Directory Integration
32. What is the function of the Experience Portal Cache Server?
Improves performance by caching data
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Improves performance by caching data
33. Which component provides high availability in Experience Portal?
Failover Server
Media Server
Application Server
Database Server
✅ Correct Answer: Failover Server
34. What is the purpose of the Experience Portal Monitoring Service?
Tracks system health
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Tracks system health
35. Which component handles speech synthesis in Experience Portal?
Nuance Speech Engine
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Nuance Speech Engine
36. What is the function of the Experience Portal Backup Utility?
Creates system backups
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Creates system backups
37. Which component provides integration with CRM systems?
Web Services
Media Server
Application Server
Database Server
✅ Correct Answer: Web Services
38. What is the purpose of the Experience Portal Restore Utility?
Recovers system data
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Recovers system data
39. Which component handles natural language understanding?
Nuance Speech Engine
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Nuance Speech Engine
40. What is the function of the Experience Portal Alarm Service?
Monitors system events
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Monitors system events
41. Which component provides integration with Avaya Aura Communication Manager?
SIP Interface
Media Server
Application Server
Database Server
✅ Correct Answer: SIP Interface
42. What is the purpose of the Experience Portal License Manager?
Manages software licenses
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Manages software licenses
43. Which component handles dialog management in Experience Portal?
Orchestration Designer
Media Server
Session Manager
System Manager
✅ Correct Answer: Orchestration Designer
44. What is the function of the Experience Portal Diagnostic Tool?
Troubleshoots system issues
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Troubleshoots system issues
45. Which component provides integration with Avaya Aura Session Manager?
SIP Interface
Media Server
Application Server
Database Server
✅ Correct Answer: SIP Interface
46. What is the purpose of the Experience Portal Audit Log?
Tracks system changes
Routes calls
Manages user accounts
Provides encryption
✅ Correct Answer: Tracks system changes
47. Which component handles voice biometrics in Experience Portal?
Nuance Speech Engine
Orchestration Designer
Session Manager
System Manager
✅ Correct Answer: Nuance Speech Engine
48. What is the function of the Experience Portal Report Generator?
Creates system reports
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Creates system reports
49. Which component provides integration with Avaya Aura Contact Center?
CTI Interface
Media Server
Application Server
Database Server
✅ Correct Answer: CTI Interface
50. What is the purpose of the Experience Portal Security Manager?
Manages access controls
Routes calls
Manages media files
Provides encryption
✅ Correct Answer: Manages access controls
The Avaya 3309 Aura Experience Portal Pom Implementation Maintenance certification is a globally recognized credential for IT professionals.
This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.
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