Exin Itsm20f It Service Management Foundation Practice Test - Set 1
Test your knowledge with this Exin Itsm20f It Service Management Foundation mock exam. Get real-world IT questions and prepare for certification success.
ITSM20F: IT Service Management Foundation - Exam Information
Exam Information
Exam Code
Exin Itsm20f It Service Management Foundation
Exam Title
ITSM20F: IT Service Management Foundation
Vendor
Exin
Difficulty
Intermediate
Duration
1.5 Hours
Question Format
Multiple Choice
Last Updated
March 7, 2025
Examines IT service management principles and ISO 20000 framework.
34. What is the purpose of an Application Management?
Maintain applications
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Maintain applications
35. What is the purpose of an IT Operations Management?
Manage daily operations
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Manage daily operations
36. What is the purpose of a Service Request?
Handle standard requests
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Handle standard requests
37. What is the purpose of an Incident?
Handle service interruptions
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Handle service interruptions
38. What is the purpose of a Problem?
Identify root causes
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Identify root causes
39. What is the purpose of a Change?
Implement modifications
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Implement modifications
40. What is the purpose of a Release?
Deploy changes
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Deploy changes
41. What is the purpose of a Configuration Item?
Track service components
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Track service components
42. What is the purpose of a Service Asset?
Manage service resources
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Manage service resources
43. What is the purpose of a Service Level?
Define service expectations
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Define service expectations
44. What is the purpose of an Operational Level Agreement?
Define internal support commitments
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Define internal support commitments
45. What is the purpose of an Underpinning Contract?
Define supplier agreements
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Define supplier agreements
46. What is the purpose of a Service Improvement Plan?
Document improvement actions
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Document improvement actions
47. What is the purpose of a Service Measurement?
Assess service performance
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Assess service performance
48. What is the purpose of a Service Reporting?
Communicate service status
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Communicate service status
49. What is the purpose of a Service Knowledge Management System?
Share service information
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Share service information
50. What is the purpose of a Service Validation and Testing?
Ensure service quality
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Ensure service quality
51. What is the purpose of a Service Evaluation?
Assess service changes
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Assess service changes
52. What is the purpose of a Knowledge Management?
Share organizational knowledge
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Share organizational knowledge
53. What is the purpose of a Demand Management?
Balance service demand
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Balance service demand
54. What is the purpose of a Financial Management?
Manage service finances
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Manage service finances
55. What is the purpose of a Business Relationship Management?
Maintain customer relationships
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Maintain customer relationships
56. What is the purpose of a Strategy Generation?
Develop service strategy
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Develop service strategy
57. What is the purpose of a Service Portfolio Management?
Manage service investments
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Manage service investments
58. What is the purpose of a Design Coordination?
Oversee service designs
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Oversee service designs
59. What is the purpose of a Service Catalog Management?
Maintain service catalog
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Maintain service catalog
60. What is the purpose of a Service Measurement and Reporting?
Track service metrics
Track project costs
Assign project resources
Define project scope
✅ Correct Answer: Track service metrics
The Exin Itsm20f It Service Management Foundation certification is a globally recognized credential for IT professionals.
This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.
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