Apple SUP 2023 Device Apple Support Practice Test - Set 1

Test your knowledge with this Apple SUP 2023 Device Apple Support mock exam. Get real-world IT questions and prepare for certification success.

SUP-2023: Apple Device Support - Exam Information

Exam Information

Exam Code

Apple SUP 2023 Device Apple Support

Exam Title

SUP-2023: Apple Device Support

Vendor

Apple

Difficulty

Intermediate

Duration

2.5 Hours

Question Format

Multiple Choice

Last Updated

March 10, 2025

Tests the ability to troubleshoot and support Apple devices effectively.

Practice Test

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1. Which macOS feature helps users recover a lost or stolen Mac?

Find My Mac
Time Machine
Gatekeeper
System Preferences

2. What should be done first when troubleshooting an unresponsive iPhone?

Force restart the device
Replace the battery
Erase all content
Turn on Airplane Mode

3. What does Time Machine do in macOS?

Backs up system files and user data
Manages iCloud storage
Optimizes disk speed
Encrypts files

4. Which feature enables seamless transition between Apple devices?

Handoff
AirDrop
iCloud Drive
Screen Time

5. What does Apple Support provide for hardware repairs?

Genius Bar appointments
Remote firmware updates
Battery life extension software
iTunes troubleshooting

6. What is a common cause of Wi-Fi issues on a Mac?

Interference from other devices
Low RAM
Full hard drive
Incorrect file permissions

7. Which key combination boots a Mac into Safe Mode?

Shift
Command + R
Option
Control + Option

8. What should be done before selling a Mac?

Erase the disk and reinstall macOS
Disable Bluetooth
Delete personal files
Sign out of Safari

9. Which feature secures Mac data in case of theft?

FileVault
iCloud Keychain
Handoff
Spotlight

10. Which Apple tool can check a Mac’s battery health?

System Information
Disk Utility
Console
Terminal

11. Which macOS feature allows users to share files wirelessly?

AirDrop
Handoff
iCloud Drive
Spotlight

12. What is the purpose of macOS Disk Utility?

To manage and repair disks and volumes
To monitor system performance
To encrypt files
To manage user accounts

13. Which macOS feature allows users to search for files quickly?

Spotlight
Finder
Siri
Time Machine

14. What is the function of macOS Console?

To view system logs and diagnostic reports
To manage disks
To monitor CPU usage
To encrypt files

15. Which macOS feature allows users to unlock their Mac with an Apple Watch?

Auto Unlock
Handoff
Continuity Camera
Universal Clipboard

16. What is the purpose of macOS Target Disk Mode?

To use a Mac as an external hard drive
To boot into recovery mode
To reset SMC
To enable guest user mode

17. Which macOS feature allows users to copy and paste across Apple devices?

Universal Clipboard
Handoff
AirDrop
Continuity Camera

18. What is the function of macOS Activity Monitor?

To monitor system performance and processes
To manage disks
To encrypt files
To manage user accounts

19. Which macOS feature allows users to scan documents using an iPhone or iPad?

Continuity Camera
Handoff
Universal Clipboard
AirDrop

20. What is the purpose of macOS Safe Boot?

To start up with only essential kernel extensions
To enable guest user mode
To reset PRAM
To disable all network connections

21. Which macOS feature encrypts the entire startup disk?

FileVault
Time Machine
Gatekeeper
Spotlight

22. Which macOS tool is used to repair disk permissions?

Disk Utility
Terminal
Console
Activity Monitor

23. What is the function of macOS Time Machine?

To back up files automatically
To encrypt files
To monitor system performance
To manage user accounts

24. Which macOS feature allows users to search for files and apps quickly?

Spotlight
Finder
Siri
Time Machine

25. What is the purpose of macOS Migration Assistant?

To transfer files between Macs
To back up user data
To install macOS updates
To encrypt the startup disk

26. How can a user reset the SMC (System Management Controller) on a Mac?

Shut down, then hold Control + Option + Shift + Power for 10 seconds
Restart while holding Command + R
Press and hold the Power button for 30 seconds
Use Terminal to run "smcreset" command

27. What does the "Optimize Mac Storage" option in iCloud settings do?

Automatically removes local copies of rarely used files when storage is low
Defragments the hard drive
Compresses all files to save space
Disables Time Machine backups

28. Which macOS feature prevents unauthorized apps from being installed?

Gatekeeper
FileVault
XProtect
Sandboxing

29. What is the purpose of the "Reset NVRAM" process on a Mac?

To reset certain system settings like display resolution and startup disk selection
To erase all user data
To reinstall macOS
To fix Wi-Fi connectivity issues

30. How can a user enter macOS Recovery Mode?

Restart and hold Command + R
Press Option during startup
Use Terminal to run "recoverymode" command
Hold the Power button for 10 seconds

31. What does the "Purgeable" storage category in About This Mac indicate?

Files that can be automatically deleted when space is needed
Corrupted files that need repair
Temporary internet files
System cache files

32. Which Apple service provides remote technical support for Mac users?

Apple Support App
iTunes Support
Mac App Store Help
Apple Developer Support

33. What is the function of macOS Boot Camp?

To install and run Windows on a Mac
To create a bootable macOS installer
To partition the hard drive for Time Machine
To test beta versions of macOS

34. Which macOS feature allows users to control their Mac with voice commands?

Voice Control
Siri
Dictation
Accessibility VoiceOver

35. What does the "First Aid" feature in Disk Utility do?

Checks and repairs disk errors
Optimizes storage space
Creates a backup of system files
Encrypts the disk

36. Which macOS feature allows users to mirror their Mac screen to an Apple TV?

AirPlay
Handoff
Sidecar
Universal Control

37. What is the purpose of the "Secure Enclave" in Apple devices?

To provide hardware-based encryption for sensitive data
To improve Wi-Fi security
To manage iCloud storage
To enable faster Face ID recognition

38. Which macOS feature allows users to use an iPad as a secondary display?

Sidecar
Universal Control
AirPlay
Continuity

39. What does macOS Safe Mode help diagnose?

Software conflicts and startup issues
Hardware failures
Network connectivity problems
Battery health issues

40. Which Apple service provides extended hardware coverage for Macs?

AppleCare+
iCloud+
Apple One
Apple Music

41. What is the function of the "Energy Saver" preferences in macOS?

To manage power consumption and sleep settings
To monitor battery health
To optimize CPU performance
To schedule automatic shutdowns

42. Which macOS feature allows users to control multiple Apple devices with a single mouse and keyboard?

Universal Control
Handoff
Sidecar
AirPlay

43. What does the "Kernel Panic" error indicate on a Mac?

A critical system error that forces a restart
A failing hard drive
An overheating CPU
A corrupted user account

44. Which macOS tool can be used to create a bootable installer?

Terminal or Disk Utility
System Preferences
App Store
Migration Assistant

45. What is the purpose of the "Privacy" tab in macOS System Preferences?

To control which apps can access sensitive data
To encrypt all user files
To manage iCloud settings
To disable internet access for certain apps

46. Which macOS feature helps protect against malware?

XProtect
Time Machine
Boot Camp
Mission Control

47. What does the "Purgeable" space in macOS Storage Management represent?

Files that can be safely removed when space is needed
Corrupted files
System cache files
Temporary internet files

48. Which macOS feature allows users to organize windows into custom workspaces?

Spaces
Mission Control
Split View
Stage Manager

49. What is the function of the "Mail Drop" feature in macOS Mail?

To send large attachments via iCloud
To encrypt email messages
To schedule emails
To block spam

50. Which macOS feature helps users find and remove large files?

Storage Management
Disk Utility
Activity Monitor
Console

51. What does "Reset All Settings" do on an iPhone?

Reverts all system settings to default without erasing data
Performs a factory reset
Deletes only media files
Uninstalls third-party apps

52. Which macOS feature allows users to run iPad apps on M1/M2 Macs?

Mac Catalyst
Rosetta 2
Virtualization
Boot Camp

53. What is the purpose of the "Screen Time" feature?

To monitor and limit device usage
To adjust display brightness
To schedule screenshots
To manage wallpaper settings

54. How can a user force-quit an unresponsive app on macOS?

Command + Option + Esc
Command + Q
Control + Alt + Delete
Hold Power button for 10 seconds

55. Which tool is used to erase an iPhone remotely if it’s lost?

Find My iPhone
iCloud.com
Apple Configurator
iTunes

56. What does "DFU Mode" stand for in iOS?

Device Firmware Update
Data File Utility
Direct Firmware Upgrade
Disk Format Utility

57. Which macOS feature encrypts individual files/folders?

Encrypted Disk Images (via Disk Utility)
FileVault
Time Machine
Gatekeeper

58. What is the function of "Rosetta 2" on Apple Silicon Macs?

Runs Intel-based apps on ARM chips
Manages iCloud sync
Optimizes battery life
Enables Windows virtualization

59. How can a user disable startup programs on a Mac?

System Preferences > Users & Groups > Login Items
Activity Monitor
Terminal command "sudo nologin"
Disk Utility

60. Which iOS feature hides sensitive notifications until authenticated?

Notification Privacy
Screen Time
Guided Access
Focus Mode

61. What is the purpose of the "Network Utility" tool in macOS?

Diagnose network issues (ping, traceroute, etc.)
Manage Wi-Fi passwords
Monitor data usage
Configure VPN settings

62. Which macOS shortcut takes a screenshot of a selected area?

Command + Shift + 4
Command + Shift + 3
Control + Print Screen
Option + Space

63. What does "Focus Mode" do in iOS/macOS?

Filters notifications based on user activity
Boosts CPU performance
Enables dark mode
Activates low-power mode

64. Which Apple service provides free, temporary iCloud storage for device backups?

Temporary iCloud Backup (when purchasing a new device)
AppleCare+
iCloud Drive
iTunes Backup

65. What is "Live Text" in macOS/iOS?

Extracts text from images for copying/pasting
Real-time translation
Voice-to-text dictation
Animated wallpapers

66. Which macOS feature allows apps to request permission before accessing files?

Privacy Controls (in System Preferences)
FileVault
Sandboxing
Gatekeeper

67. How can a user restore an iPad to factory settings without a computer?

Settings > General > Reset > Erase All Content and Settings
Force restart + Volume Down button
iCloud.com > Remote Wipe
Recovery Mode

68. What is the purpose of "Quick Note" in macOS/iOS?

Create instant notes without opening the Notes app
Convert handwriting to text
Share notes via AirDrop
Sync notes with reminders

69. Which macOS tool can check for software updates?

System Preferences > Software Update
App Store
Terminal command "softwareupdate"
Apple Menu > About This Mac

70. What does "Optimize Battery Charging" do on an iPhone?

Reduces battery aging by learning charging patterns
Disables fast charging
Limits charging to 80%
Calibrates the battery sensor

71. Which macOS feature allows users to hide the menu bar?

System Preferences > Dock & Menu Bar > Auto-hide
Terminal command "hidebar"
Activity Monitor
Mission Control settings

72. What is "Sign in with Apple" designed to protect?

User privacy by masking email addresses
iCloud storage
App Store purchases
Face ID data

73. Which iOS feature helps users locate parked cars?

Maps > Parked Car (when connected to CarPlay/Bluetooth)
Find My iPhone
Compass app
Siri Suggestions

74. What is the purpose of "Back Tap" in iOS?

Trigger actions by tapping the back of the iPhone
Calibrate the touchscreen
Enable silent mode
Take screenshots

75. Which macOS feature allows users to run Linux virtual machines?

Virtualization (via Terminal or third-party apps)
Boot Camp
Rosetta 2
Time Machine

76. What does the "Hey Siri" feature require to function?

An internet connection and microphone access
Face ID
Apple Watch pairing
iCloud subscription

77. Which macOS shortcut opens the "Force Quit Applications" window?

Command + Option + Esc
Command + Q
Control + Alt + Delete
Command + Shift + 3

78. What is "Stacks" in macOS?

Organizes desktop files into grouped piles
A Terminal command
A backup utility
A disk encryption tool

79. Which iOS feature helps visually impaired users navigate?

VoiceOver
Zoom
Guided Access
Display Accommodations

80. What is the purpose of "Quick Look" in macOS?

Preview files without opening them
Take screenshots
Search for files
Manage clipboard history

The Apple SUP 2023 Device Apple Support certification is a globally recognized credential for IT professionals. This practice test helps you prepare by covering key topics like hardware, networking, troubleshooting, and security.

Want more practice? Check out our other mock exams:

Apple MAC ACMT Apple Service
Apple Mac Apple Service
Apple SVC Service Apple Fundamentals

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