Mb 910 Microsoft Dynamics 365 Fundamentals Crm Practice Test - Set 1
Test your knowledge with this Mb 910 Microsoft Dynamics 365 Fundamentals Crm mock exam. Get real-world IT questions and prepare for certification success.
Unknown Exam - Exam Information
Exam Information
Exam Code
Mb 910 Microsoft Dynamics 365 Fundamentals Crm
Exam Title
Unknown Exam
Vendor
Microsoft
Difficulty
Varies
Duration
Varies
Question Format
Multiple Choice
Last Updated
February 25, 2025
Prepare for your Microsoft certification with our comprehensive practice exams.
1. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
2. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
3. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
4. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
5. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
6. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
7. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
8. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
9. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
10. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
11. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
12. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
13. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
14. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
15. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
16. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
17. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
18. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
19. Which Microsoft Dynamics 365 application is primarily used for managing customer service cases?
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Customer Service
20. Which feature in Dynamics 365 Sales helps track interactions and automate follow-ups with potential customers?
Sales Insights
Customer Insights
Finance Insights
Power Automate
✅ Correct Answer: Sales Insights
21. Which Dynamics 365 application is designed for creating and managing marketing campaigns?
Dynamics 365 Marketing
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Marketing
22. What is the primary purpose of the 'Customer Voice' feature in Dynamics 365?
To create and distribute customer satisfaction surveys
To manage sales pipelines
To track customer service cases
To automate marketing emails
✅ Correct Answer: To create and distribute customer satisfaction surveys
23. Which component of Dynamics 365 provides AI-driven sales recommendations?
Sales Insights
Customer Insights
Market Insights
Finance Insights
✅ Correct Answer: Sales Insights
24. What is the main function of 'Power Automate' in Dynamics 365?
To automate business processes across applications
To create customer surveys
To manage financial reports
To track inventory levels
✅ Correct Answer: To automate business processes across applications
25. Which Dynamics 365 feature helps organizations analyze customer data to create unified profiles?
Customer Insights
Sales Insights
Market Insights
Finance Insights
✅ Correct Answer: Customer Insights
26. What is the purpose of 'Knowledge Management' in Dynamics 365 Customer Service?
To store and share solutions for common customer issues
To track sales opportunities
To manage marketing campaigns
To process financial transactions
✅ Correct Answer: To store and share solutions for common customer issues
27. Which feature allows service agents to see a customer's complete interaction history?
Unified Interface
Sales Pipeline
Marketing Forms
Financial Reports
✅ Correct Answer: Unified Interface
28. What is the primary function of 'Segments' in Dynamics 365 Marketing?
To group contacts based on specific criteria for targeted campaigns
To track sales performance
To manage customer service cases
To process invoices
✅ Correct Answer: To group contacts based on specific criteria for targeted campaigns
29. Which Dynamics 365 application includes features for field service management?
Dynamics 365 Field Service
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Finance
✅ Correct Answer: Dynamics 365 Field Service
30. What is the purpose of 'Opportunity Management' in Dynamics 365 Sales?
To track potential sales deals through the pipeline
To manage customer complaints
To create marketing emails
To process financial transactions
✅ Correct Answer: To track potential sales deals through the pipeline
31. Which feature provides real-time sales performance dashboards?
Sales Analytics
Customer Voice
Marketing Forms
Finance Reports
✅ Correct Answer: Sales Analytics
32. What is the primary purpose of 'Case Management' in Dynamics 365 Customer Service?
To track and resolve customer issues
To manage sales leads
To create marketing campaigns
To process payments
✅ Correct Answer: To track and resolve customer issues
33. Which Dynamics 365 feature enables personalized customer journeys?
Customer Journeys
Sales Pipelines
Service Cases
Financial Reports
✅ Correct Answer: Customer Journeys
34. What is the purpose of 'Lead Scoring' in Dynamics 365 Sales?
To prioritize sales leads based on engagement and fit
To track customer complaints
To manage marketing budgets
To process refunds
✅ Correct Answer: To prioritize sales leads based on engagement and fit
35. Which feature allows customers to find answers to common questions without agent assistance?
Knowledge Base
Sales Pipeline
Marketing Forms
Financial Reports
✅ Correct Answer: Knowledge Base
36. What is the primary function of 'Event Management' in Dynamics 365 Marketing?
To plan and execute marketing events
To track sales calls
To manage customer complaints
To process invoices
✅ Correct Answer: To plan and execute marketing events
37. Which Dynamics 365 application includes features for project service automation?
Dynamics 365 Project Operations
Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Customer Service
✅ Correct Answer: Dynamics 365 Project Operations
38. What is the purpose of 'Service Level Agreements (SLAs)' in Dynamics 365 Customer Service?
To define response and resolution time targets
To track sales performance
To manage marketing budgets
To process payments
✅ Correct Answer: To define response and resolution time targets
39. Which feature provides AI-powered suggestions for customer service agents?
Agent Scripts
Sales Insights
Marketing Forms
Financial Reports
✅ Correct Answer: Agent Scripts
40. What is the primary purpose of 'LinkedIn Sales Navigator integration' in Dynamics 365 Sales?
To leverage LinkedIn data for prospecting and engagement
To manage customer complaints
To create marketing campaigns
To process invoices
✅ Correct Answer: To leverage LinkedIn data for prospecting and engagement
41. Which Dynamics 365 feature tracks customer sentiment across interactions?
Sentiment Analysis
Sales Pipeline
Marketing Forms
Financial Reports
✅ Correct Answer: Sentiment Analysis
42. What is the purpose of 'Quick Create' forms in Dynamics 365?
To rapidly add new records without leaving the current page
To generate financial reports
To manage marketing budgets
To process refunds
✅ Correct Answer: To rapidly add new records without leaving the current page
43. Which feature enables automated follow-up tasks based on customer interactions?
Workflows
Customer Voice
Marketing Forms
Financial Reports
✅ Correct Answer: Workflows
44. What is the primary function of 'Product Catalog' in Dynamics 365 Sales?
To manage items and services available for sale
To track customer complaints
To create marketing campaigns
To process payments
✅ Correct Answer: To manage items and services available for sale
45. Which Dynamics 365 feature provides guided process flows for users?
Business Process Flows
Sales Insights
Marketing Forms
Financial Reports
✅ Correct Answer: Business Process Flows
46. What is the purpose of 'Routing Rules' in Dynamics 365 Customer Service?
To automatically assign cases to the appropriate agents or queues
To track sales performance
To manage marketing budgets
To process invoices
✅ Correct Answer: To automatically assign cases to the appropriate agents or queues
47. Which feature allows customization of Dynamics 365 without coding?
Power Apps
Azure DevOps
Visual Studio
SQL Server
✅ Correct Answer: Power Apps
48. What is the primary purpose of 'Goals' in Dynamics 365 Sales?
To track and measure sales targets and performance
To manage customer complaints
To create marketing emails
To process financial transactions
✅ Correct Answer: To track and measure sales targets and performance
49. Which Dynamics 365 feature enables integration with external data sources?
Virtual Entities
Sales Pipeline
Marketing Forms
Financial Reports
✅ Correct Answer: Virtual Entities
50. What is the purpose of 'Queue Management' in Dynamics 365 Customer Service?
To organize and distribute work items among agents
To track sales leads
To manage marketing campaigns
To process payments
✅ Correct Answer: To organize and distribute work items among agents
51. Which feature provides AI-based predictions for sales opportunities?
Relationship Analytics
Customer Voice
Marketing Forms
Financial Reports
✅ Correct Answer: Relationship Analytics
52. What is the primary function of 'Social Engagement' in Dynamics 365?
To monitor and interact with customers on social media
To track sales calls
To manage financial reports
To process refunds
✅ Correct Answer: To monitor and interact with customers on social media
53. Which Dynamics 365 feature enables mobile access to CRM data?
Dynamics 365 Mobile App
Power BI
Azure Portal
Visual Studio
✅ Correct Answer: Dynamics 365 Mobile App
54. What is the purpose of 'Territory Management' in Dynamics 365 Sales?
To organize sales teams by geographic or other boundaries
To track customer complaints
To create marketing campaigns
To process invoices
✅ Correct Answer: To organize sales teams by geographic or other boundaries
55. Which feature provides visual representations of sales pipelines?
Interactive Dashboards
Customer Voice
Marketing Forms
Financial Reports
✅ Correct Answer: Interactive Dashboards
56. What is the primary purpose of 'Entitlements' in Dynamics 365 Customer Service?
To define the support terms and conditions for customers
To track sales performance
To manage marketing budgets
To process payments
✅ Correct Answer: To define the support terms and conditions for customers
57. Which Dynamics 365 feature enables email template creation for marketing?
Marketing Email Editor
Sales Pipeline
Service Cases
Financial Reports
✅ Correct Answer: Marketing Email Editor
58. What is the purpose of 'Competitor Tracking' in Dynamics 365 Sales?
To analyze and compare against competitors in opportunities
To manage customer complaints
To create marketing campaigns
To process refunds
✅ Correct Answer: To analyze and compare against competitors in opportunities
59. Which feature provides real-time notifications for important customer events?
Alerts
Customer Voice
Marketing Forms
Financial Reports
✅ Correct Answer: Alerts
60. What is the primary function of 'Portal' capabilities in Dynamics 365?
To create external-facing websites for customer self-service
To track sales calls
To manage financial reports
To process payments
✅ Correct Answer: To create external-facing websites for customer self-service
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