Avaya 7750X Ip Office Contact Center Implementation Expanded Configuration Practice Test - Set 1
Test your knowledge with this Avaya 7750X Ip Office Contact Center Implementation Expanded Configuration mock exam. Get real-world IT questions and prepare for certification success.
7750X: Avaya IP Office Contact Center Implementation and Expanded Configuration - Exam Information
Exam Information
Exam Code
Avaya 7750X Ip Office Contact Center Implementation Expanded Configuration
Exam Title
7750X: Avaya IP Office Contact Center Implementation and Expanded Configuration
Vendor
Avaya
Difficulty
Advanced
Duration
120 Minutes
Question Format
Multiple Choice
Last Updated
March 10, 2025
This exam assesses expertise in implementing and configuring Avaya IP Office Contact Center solutions.
16. Which Avaya feature enables supervisors to intervene in live calls?
Barge-in
Voicemail to Email
Load Balancer
Call Forwarding
✅ Correct Answer: Barge-in
17. Which Avaya Contact Center edition is designed for larger enterprises?
Server Edition
Basic Edition
Essential Edition
Preferred Edition
✅ Correct Answer: Server Edition
18. Which feature enables recording of customer-agent interactions?
Call Recording
Load Balancer
Data Controller
Voicemail Forwarding
✅ Correct Answer: Call Recording
19. Which Avaya application is used for call routing and scripting?
Contact Center Designer
Voicemail Pro Client
Call Server
Session Manager
✅ Correct Answer: Contact Center Designer
20. Which feature allows agents to log in from any workstation?
Hot Desking
Session Border Controller
Softphone Mode
Call Transfer
✅ Correct Answer: Hot Desking
21. What is the purpose of the Contact Center Supervisor application?
Real-time monitoring and reporting
Agent scheduling
IVR configuration
Call recording management
✅ Correct Answer: Real-time monitoring and reporting
22. Which component handles skill-based routing in IP Office Contact Center?
Routing Server
Call Server
Media Gateway
Reporting Server
✅ Correct Answer: Routing Server
23. What is the maximum number of agents supported in IP Office Contact Center?
500
250
1000
2000
✅ Correct Answer: 500
24. Which protocol is used for agent desktop integration?
TSAPI
LDAP
SNMP
HTTP
✅ Correct Answer: TSAPI
25. What is the purpose of the Contact Center Historical Reporting?
Long-term performance analysis
Real-time call monitoring
Agent scheduling
IVR menu configuration
✅ Correct Answer: Long-term performance analysis
26. Which feature allows supervisors to listen to live calls?
Silent Monitoring
Call Recording
Barge-in
Whisper Coaching
✅ Correct Answer: Silent Monitoring
27. What is the function of the Contact Center Agent application?
Agent desktop interface
Call routing configuration
IVR development
Reporting dashboard
✅ Correct Answer: Agent desktop interface
28. Which component provides IVR functionality?
Voicemail Pro
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Voicemail Pro
29. What is the purpose of the Contact Center Wallboard?
Display real-time statistics
Agent scheduling
Call recording storage
IVR menu management
✅ Correct Answer: Display real-time statistics
30. Which feature allows supervisors to join active calls?
Barge-in
Silent Monitoring
Whisper Coaching
Call Recording
✅ Correct Answer: Barge-in
31. What is the maximum number of skills that can be assigned to an agent?
32
16
64
Unlimited
✅ Correct Answer: 32
32. Which component handles call recording?
Recording Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Recording Server
33. What is the purpose of the Contact Center Agent Scripting?
Guide agent interactions
Automate call routing
Schedule agents
Generate reports
✅ Correct Answer: Guide agent interactions
34. Which feature allows supervisors to speak privately to agents during calls?
Whisper Coaching
Barge-in
Silent Monitoring
Call Recording
✅ Correct Answer: Whisper Coaching
35. What is the function of the Contact Center CMS Integration?
Historical reporting
Real-time monitoring
Agent desktop
IVR configuration
✅ Correct Answer: Historical reporting
36. Which component provides web chat functionality?
Web Chat Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Web Chat Server
37. What is the purpose of the Contact Center Callback feature?
Schedule return calls
Record calls
Monitor calls
Route calls
✅ Correct Answer: Schedule return calls
38. Which feature provides email integration?
Email Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Email Server
39. What is the maximum number of contact center queues?
250
100
500
1000
✅ Correct Answer: 250
40. Which component provides social media integration?
Social Media Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Social Media Server
41. What is the purpose of the Contact Center Workforce Management?
Agent scheduling
Call routing
IVR configuration
Reporting
✅ Correct Answer: Agent scheduling
42. Which feature provides customer screen pops?
CTI Integration
IVR
ACD
Reporting
✅ Correct Answer: CTI Integration
43. What is the function of the Contact Center Quality Management?
Call evaluation
Agent scheduling
Call routing
IVR configuration
✅ Correct Answer: Call evaluation
44. Which component provides speech analytics?
Speech Analytics Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Speech Analytics Server
45. What is the purpose of the Contact Center Multi-Channel Routing?
Route across media types
Agent scheduling
Call recording
Reporting
✅ Correct Answer: Route across media types
46. Which feature provides customer satisfaction surveys?
Survey Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Survey Server
47. What is the maximum number of concurrent recordings?
200
100
500
1000
✅ Correct Answer: 200
48. Which component provides predictive dialing?
Outbound Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Outbound Server
49. What is the purpose of the Contact Center Real-Time Adherence?
Monitor agent compliance
Route calls
Record calls
Generate reports
✅ Correct Answer: Monitor agent compliance
50. Which feature provides customer journey tracking?
Customer Interaction Analytics
ACD
IVR
Reporting
✅ Correct Answer: Customer Interaction Analytics
51. What is the function of the Contact Center Screen Recording?
Capture agent screens
Record calls
Monitor calls
Route calls
✅ Correct Answer: Capture agent screens
52. Which component provides knowledge management?
Knowledge Base Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Knowledge Base Server
53. What is the purpose of the Contact Center Callback Virtual Queue?
Manage callback requests
Route calls
Record calls
Monitor calls
✅ Correct Answer: Manage callback requests
54. Which feature provides workforce forecasting?
Workforce Management
ACD
IVR
Reporting
✅ Correct Answer: Workforce Management
55. What is the maximum number of contact center supervisors?
50
25
100
Unlimited
✅ Correct Answer: 50
56. Which component provides sentiment analysis?
Speech Analytics Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Speech Analytics Server
57. What is the purpose of the Contact Center Agent Scorecard?
Performance evaluation
Call routing
Recording
Monitoring
✅ Correct Answer: Performance evaluation
58. Which feature provides automated quality scoring?
Quality Management
ACD
IVR
Reporting
✅ Correct Answer: Quality Management
59. What is the function of the Contact Center Real-Time Alerting?
Notify supervisors
Route calls
Record calls
Monitor calls
✅ Correct Answer: Notify supervisors
60. Which component provides chatbot integration?
AI Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: AI Server
61. What is the purpose of the Contact Center Session Initiation?
Start customer sessions
Route calls
Record calls
Monitor calls
✅ Correct Answer: Start customer sessions
62. Which feature provides customer authentication?
IVR Integration
ACD
Reporting
Recording
✅ Correct Answer: IVR Integration
63. What is the maximum number of concurrent chat sessions?
100
50
200
500
✅ Correct Answer: 100
64. Which component provides post-call surveys?
Survey Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: Survey Server
65. What is the purpose of the Contact Center Agent State Control?
Manage agent availability
Route calls
Record calls
Monitor calls
✅ Correct Answer: Manage agent availability
66. Which feature provides customer callbacks from queue?
Virtual Queue
ACD
IVR
Reporting
✅ Correct Answer: Virtual Queue
67. What is the function of the Contact Center Session History?
Track interactions
Route calls
Record calls
Monitor calls
✅ Correct Answer: Track interactions
68. Which component provides CRM integration?
CTI Server
Call Server
Routing Server
Reporting Server
✅ Correct Answer: CTI Server
69. What is the purpose of the Contact Center Real-Time Reporting?
Live performance data
Historical analysis
Agent scheduling
Call routing
✅ Correct Answer: Live performance data
70. Which feature provides automated outbound dialing?
Predictive Dialer
ACD
IVR
Reporting
✅ Correct Answer: Predictive Dialer
The Avaya 7750X Ip Office Contact Center Implementation Expanded Configuration certification is a globally recognized credential for IT professionals.
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